DELIVERING SEAMLESS PAYROLL SOLUTIONS FOR PARTNER COLLEAGUES

Executive Summary  

The company needed a system that balanced compliance with efficiency, while adapting to a unique workforce model that differed from both permanent employees and traditional contractors. We introduced a tailored payroll solution, leveraging their deep expertise to ensure precision, compliance, and substantial administrative enhancements. The impact was clear: smoother operations, fewer escalations, and a stronger reputation for excellence recognized by both staff and leadership.

Introduction  

This multinational corporation, a leader in the technology sector, operates under a unique employment model where Partner Colleagues work closely with their internal teams without being directly employed by the company. The organisation needed a reliable and legally compliant payroll solution capable of scaling with their evolving workforce needs while simplifying processes for everyone involved. Cpl/Ntrinsic, with its three decades of expertise in payroll and contingent workforce management, became their trusted partner in 2021. Here's how this partnership brought clarity and efficiency to a complex employment setup.  

The Problem  

As the team of Partner Colleagues expanded, the organisation faced several operational challenges, including:

• Lack of Clarity in Processes: Partner Colleagues, often coming from permanent roles, struggled with areas like timesheet entry and annual leave accrual.  
• Administrative Overload: High volumes of escalations to the company’s People Engagement team added strain on internal resources.  
• Compliance Challenges: Ensuring that payroll and employment processes adhered to UK employment legislation around headcount and agency workers.  
• Scalability Concerns: The existing system lacked the flexibility and structure required to effectively support a growing Partner Colleague workforce.  

The Solution  

Cpl/Ntrinsic introduced a comprehensive payroll solution tailored to the organisation’s unique Partner Colleague model. Key elements of the solution included:

• Dedicated Support: A single point of contact for all payroll-related queries and escalations to ensure efficient and personalised service.  
• Thorough Onboarding: Clear documentation and dedicated Teams calls for new joiners to explain contracts, policies, and expectations.  
• Close Collaboration: Regular communication with the People Engagement, finance, and compliance teams to ensure aligned, seamless workflows.  
• Process Optimisation: Continuous review and refinement of processes to reduce the administrative burden and enhance the contractor experience.  
• Fast Turnarounds: Operating under a strict SLA with most tasks completed within 48 hours and urgent issues resolved within 2 hours.  
• Since implementation, Cpl/Ntrinsic has consistently delivered payroll services with a high degree of accuracy and reliability. This has built trust with both Partner Colleagues and stakeholder teams.  

Results  

The results speak volumes about the success of this tailored approach:

• Reduced Escalations: Initial challenges like time sheet entry and annual leave accrual have been addressed, leading to a noticeable drop in queries to the People Engagement team.  
• Positive Feedback: Partner Colleagues have consistently praised Cpl’s responsiveness and accuracy, often ranking them as the most reliable among the agencies involved.  
• One Partner Colleague remarked, “Cpl’s prompt responses and seamless process management make a world of difference. I always know I can rely on their team.”  
• Scalable Growth: Runner volumes increased from 80 to 120, demonstrating trust in Cpl’s ability to deliver, even as the organisation’s overall hiring levels fell.  
• Stronger Engagement: Initiatives like in-office meet-and-greet sessions have improved communication and built a stronger sense of community among Partner Colleagues.  
• Expanded Scope: Beyond payroll, Cpl has also supported recruitment for ad-hoc agency and permanent hires, bringing added value to the partnership.  

Conclusion  

The partnership between Cpl and this multinational tech leader has transformed the management of their Partner Colleague workforce. From initial challenges to notable, measurable results, Cpl has emerged as a trusted partner, seamlessly delivering compliance, efficiency, and improved engagement.  

Looking ahead, Cpl’s ability to adapt and refine its services ensures the organisation is well-positioned to scale its Partner Colleague model as needed. Meanwhile, ongoing collaboration with key stakeholders promises continuous improvements in service delivery.  

If your organisation is facing payroll or workforce management challenges, consider partnering with Cpl/Ntrinsic. Discover how tailored solutions can unlock efficiency and drive results. Book a demo today.