Sourcing a Hybrid Senior Service Manager for an Energy Sector Giant

Read how our consultancy expertise ensured that this leading energy sector giant could hire a Senior Service Manager with the right skills, approach and mindset to provide successful customer support for a nationwide initiative. 

The Brief: A Key Role with Big Responsibilities

Our client is proudly part of the UK Government initiative to build Britain’s smart energy network. This initiative connects 30 million homes and small businesses to a single, secure, smart metering network – it’s the largest network in Britain and will result in energy awareness and greener lives.

At this scale, it was imperative that the client secure a Senior Service Manager with the appropriate skills and experience to be a key figure in delivering excellent and efficient customer service.

The Challenge: Ensuring Working Style Complemented Location

Our client sought Ntrinsic’s help due to our exceptional network of talent. Although an exciting opportunity, challenges arose in sourcing suitable candidates. The client was clear that they needed a person to fill the position open to hybrid working, as the role would be split between the office and home. We had to consider an appropriate commute duration for when they would be office-based to ensure work-life balance. This meant shortlisting candidates within specific areas so that they would have a comfortable commute. Our client trusted us to find and place the correct individual and to not muddy the talent pool with candidates that would have unsuitable commutes.

Our Approach: Collaborative and Attentive

At Ntrinsic, we are passionate about utilising our expertise and taking on board our client’s needs. They presented a specific outline of the candidate they sought, so our team worked closely with the client’s account director to review the job description and arrange a call. Working in this way means that our client has the support of their Ntrinsic account director and eager consultants to drive results and ensure success. We explored the role and the requirements in great detail, comparing CVs until we had curated a solid shortlist. 

The Solution

Our resources, coupled with our consultants' determination, meant that we could quickly act on this role and shortlist candidates without delay. Acting fast meant that we were able to tap into our talent pool and contact candidates for Teams meetings before presenting them to the client. We explored commute times, discussed CVs and skillsets and ensured they were suitable and happy with the hybrid arrangement before putting profiles before the client.

The Result

The calibre of candidates shortlisted impressed the client, and from our offering, they were able to make a hire that was the perfect fit for the specific requirements needed. Our expertise ensured that the hired candidate hit the ground running. They have been busy delivering excellent service and ultimately driving down costs for both the industry and end consumers, thanks to their skillset and experience.

Our network and collaborative approach made it easy to fill this key role for an industry leader. To see how we can help with any tech recruitment needs, click here to learn more.